Being profitable and successful is important for any business, however here at G20 Cloud LLC we feel that it is essential that honesty and integrity are not forgotten in the pursuit of this. As a company, we want to ensure that we make business decisions ethically and take care of our customers, employees, local community and the environment whilst growing a prosperous business.
Here at G20 Cloud LLC, we don’t believe in ‘upselling’ for profit. We will only ever sell you the service that you selected. Any advice given by us will be based on your needs, not our profit.
We will not hide costs from our customers. Features that are important/essential to our customers are included in the pricing of our hosting packages, and not optional extras that come with additional charges.
If we need to increase our prices, we will explain to our customers why we are making these changes. This will only be to reflect changes in the market/industry and where our direct costs have increased.
G20 Cloud LLC promotes a workplace culture that is supportive of its employees. We condemn workplace intimidation, forced labour or pressure to work overtime or excessive hours. We support our employees professionally and personally, encouraging professional progression and opportunities to explore personal development.
We strive to create a positive work environment where employees feel valued, are paid fairly and enjoy their work. We provide a generous sick pay allowance to ensure that employees can take care of themselves and their families if unwell, without the stress and strain of an impact on their income. Employees can request unpaid time off, or time off in lieu of overtime, in addition to their holiday allowance should they wish to do so. We operate a Living Wage policy.
Web hosting is an industry that is completely reliant on electricity and electronic hardware use. Whilst we cannot change this, we can do our best to reduce the impact of this on our local and wider environment.
We use data centres that share this commitment and employ facilities that rely on 100% renewable energy and have achieved ISO50001 accreditation (requiring organisations to establish and maintain the required processes and systems to enable the continual improvement of energy performance) to support their commitment of minimising their impact on the environment.
We use 100% renewable energy in our office and try to reduce the energy consumption in our office where this is possible (heating schedules so as not to heat an empty office, turning lights and equipment off when not in use/necessary).
When purchasing hardware and provisioning systems, we aim to choose energy efficient/low power consumption products wherever possible. To minimise our businesses impact on the environment at large.
• Electronic Waste: Wherever possible, we will reuse our equipment when it is no longer required for its initial purpose. Once equipment is no longer suitable for our needs, we will aim to sell or donate it. Where electronic equipment is beyond reasonable repair, it is disposed of with a properly licensed electronic waste recycling facility.
• General Waste: At G20 Cloud LLC, we aim to have a ‘paperless office’ as much as possible. We don’t send out paper invoices and avoid communicating with clients/suppliers via post where possible. Our office administration paperwork is minimal; office documents are mainly online, with paper copies only made upon request. We aim to recycle as much of our office waste as we can, from mail to packed lunch and hot drinks waste, and try to choose recyclable options wherever possible.
It is vitally important to us here at G20 Cloud LLC that we choose suppliers that meet our ethical values and international laws around forced labour, fair living wage, excessive working hours, child labour of any kind, and discrimination based on protected characteristics.
Whilst it is imperative that we ensure that we are looking after our customers, employees and environment, we feel that it is important that G20 Cloud LLC supports the local and wider community around where we live and work.
Our employees engage in local community projects of their choosing, with further support (including monetary donations) provided by the company if needed.